DELIVERY INFORMATION
We offer Free UK Delivery on all orders over £100
For orders below £100 Delivery is £4.95
Standard UK delivery is Monday to Friday 8am-6pm. We aim to deliver in 5-14 working days for in stock items.
Although many items are in stock and available for immediate dispatch, we also place stock on backorder with our suppliers and manufacturers, many of which are available for pre-order. Estimated availability dates will be shown on the products page under the Delivery tab, however sometimes there may be delays with this date. This will always be fully communicated and if you require a more specific time frame, please feel free to contact us before placing your order.
For larger, heavier items, customer assistance may be required to help the driver. Delivery is strictly to ground floor only for insurance purposes.
We ask that when receiving a delivery to check the items before the delivery driver leaves, to be able to make a return in the rare event of damage. We will allow 24 hours after signing for goods for damages to be reported to us, claims for damages outside this period may be rejected.
Our delivery team will contact you to ask for a convenient date for delivery. Deliveries are generally only available during the working week Monday-Friday. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/neighbour. Failed deliveries that have been agreed will result in re-delivery/cancellation charges.
Please be aware it is the customer's responsibility to check that any orders will fit through doorways, stairwells and staircases. This includes any items in excess of 220cm. If you are in any doubt, please talk to our team who can advise. A re-delivery charge will need to be applied should our team need to return or use more specialist equipment than the standard two-man crew.